Sometimes more steps isn't necessarily better...
Take employee and customer experience:
๐ More hoops to jump through
๐ More people involved
๐ More forms or steps to complete
๐ More disingenuous offerings
๐ฉ More of what they didn't ask for
Think of a time when you were like yes! This โจ experience ๐ was easy. What contributed to that?
๐ It was personalized
๐ It was logical
๐ It was simple
๐ Each step added value
๐ It was what you needed, when you needed it
When is the last time you 'walked' your employee and/or customer experience? Or asked for feedback?
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