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Sometimes More Steps Isn't Necessarily Better
Sometimes more steps isn't necessarily better... Take employee and customer experience: 😒 More hoops to jump through 😞 More people...
Jennifer Hoege
Mar 22, 20241 min read
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I'm Not Sure What Needs to Be Fixed
"I need help but I'm not quite sure what needs to be fixed." As a consultant, organizational leaders call me when they know something...
Jennifer Hoege
Jan 19, 20242 min read
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What Does T-Ball Have to Do with Process Improvement?
If you have ever watched 5-year-olds playing a game of t-ball, you know exactly what happens. There are a bunch of kids in the outfield...
Jennifer Hoege
Mar 20, 20231 min read
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